Shipping policy
Thank you for shopping with JESSICA ROSE DESVAUX DE MARIGNY. Focused on providing stylish, high-quality apparel for global fashion enthusiasts, our brand adheres to rigorous order processing and logistics standards. We strive to ensure every clothing order is precisely verified, professionally packaged to avoid fabric damage, creases and contamination, and delivered to customers with complete product integrity within standard delivery cycles.
1. Order Processing Time
All confirmed apparel orders will undergo meticulous quality checks, garment arrangement and sealed packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak fashion sales seasons and large promotional events with surging order volumes, standard processing schedules may be moderately extended. Customers will receive timely official notifications once any significant shipping delays occur.
2. Shipping Rate Calculation
Shipping fees for all clothing products are automatically calculated based on order weight, quantity and delivery destination. All logistics costs will be clearly displayed and finalized on the checkout page prior to payment, ensuring full transparency for every customer transaction.
3. Delivery Time Estimation
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates and not absolute guarantees. Actual parcel arrival times may fluctuate due to courier operational backlogs, customs clearance inspections, extreme weather events, cross-border logistical restrictions and regional public holiday arrangements.
4. Shipment Confirmation and Tracking Service
Once your apparel order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking information and logistics inquiry channels.
Real-time tracking status and delivery update data will generally be activated and available for customer self-check within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.
5. Shipping Address Liability Statement
Customers are required to thoroughly verify and confirm the accuracy and completeness of recipient shipping details during checkout to prevent misdelivery, parcel returns or transit loss. JESSICA ROSE DESVAUX DE MARIGNY assumes no liability for delivery errors caused by incorrect or incomplete address information provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the buyer.
6. Lost and Damaged Parcel Handling Rules
If your clothing parcel is lost during international transit, please contact our support team within 7 days of your expected delivery date to launch a formal logistics investigation. For orders arriving with torn, stained or deformed garments or damaged outer packaging due to transit issues, please submit a service request within 48 hours of delivery and attach clear photos of defective items and packaging. Our team will conduct a comprehensive review and resolve the issue efficiently.
7. Apparel Maintenance and Usage Disclaimer
Every fashion garment is equipped with dedicated washing, drying and daily maintenance instructions. All clothing items must be worn and maintained in strict accordance with product guidelines. JESSICA ROSE DESVAUX DE MARIGNY is not responsible for fabric fading, shrinkage, deformation, wear and tear or structural damage caused by improper cleaning, unauthorized tailoring or personal misuse of products.
8. International Customs Regulations & Contact Details
Cross-border shipments of apparel goods may be subject to import duties, customs taxes and additional clearance fees in accordance with local regulatory policies of destination countries. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
For any inquiries or concerns regarding this Shipping Policy and your order logistics progress, please reach out to our professional customer support team via the official information below:
Trade Name: JESSICA ROSE DESVAUX DE MARIGNY
Phone number: +64 28 846 3854
Email: contact@jessicarosemode.shop
Physical address: 201 Scorpio Place, Auckland, AUK 0632, New Zealand